Refund and Returns Policy

1. Overview

We want every shipment to arrive the way we promised. When it doesn't, this policy explains when a refund is available, how to request one, and what falls outside our control, particularly for international shipments.

2. Refund Eligibility

Refunds are available only under the following conditions, all of which must be met:

• The original order total was $750 or more.
• The refund request is made within 60 days of the original ship date.
• The package or item is returned in the same condition it was shipped in.
• The shipment type qualifies under Section 3 below.

3. Shipments Not Eligible For Refund

Not all shipping types qualify for a refund, even when the order is above $750 and within the 60-day window. This generally includes:

• Shipments delayed by customs holds, inspections, or regional restrictions outside our network (see Section 4).
• Shipments delayed by weather, natural disasters, strikes, or other events outside our reasonable control.
• Shipments delayed or misdirected due to an incorrect or incomplete address provided by the customer.
• Discreet or private shipping requests once the shipment has already left our facility.
• Shipments already delivered and signed for at the correct address.

If you're unsure whether your shipment qualifies, contact us before requesting a refund and we'll confirm.

4. Customs & International Fees

For shipments crossing international borders, customs authorities in the destination country may apply import duties, taxes, inspection fees, or holding charges. These charges, and any delays that come with them, are set by that country's government, not by Mobility Auto Transport.

The customer is responsible for any customs duties, taxes, or related fees assessed by the destination country, and for any delay those processes cause. We'll do what we can to help you understand the requirements for your destination before you book, but we can't guarantee the outcome of another country's customs process, and delays caused by customs are not grounds for a refund under this policy.

5. How To Request A Refund

To request a refund, contact us with your order number, the reason for the request, and any relevant photos or documentation. We'll confirm whether your shipment meets the eligibility criteria in Section 2 and let you know the next steps.

6. Processing Time

Approved refunds are typically processed within 10 to 14 business days and returned to the original payment method. Processing times may vary depending on your bank or payment provider.

7. Damaged Or Lost Shipments

Shipments that arrive damaged or are lost in transit are handled separately from this refund policy, through our insurance coverage. Contact us as soon as possible, ideally within 48 hours of delivery or the expected delivery date, and include photos where applicable. We'll walk you through the claims process.

8. Changes To This Policy

We may update this policy from time to time. Changes take effect once posted on this page, and the "last updated" date at the top will reflect the most recent revision.

9. Contact Us

Questions about a specific order or this policy can go to either address below.